Computer Hardware
PC Anatomy
Motherboards, Processors and Adapter Cards
BIOS
Storage Devices
RAM
I/O and Multimedia Ports and Devices
Video Displays & Graphic Cards
Printer and Scanner
Laptops and Portable Devices
Networking Essential
Basics of Networking
ISO/OSI Model
Network Media and Topology
Network Designs and Topology
Connecting Networks
Network Protocols (IP, IPX, Netbui)
Introduction to TCP/IP
Internetworking and Transport Layer Protocols
An Introduction IPv6 Addressing
Desktop Maintenance (Windows 7)
Installing the operating system
Unattended installations
Troubleshooting system startup and user logons
The Windows 7 Boot Process
User and group management
User profile management
Introduction to different browsers
Configuring and troubleshooting security policy
Configuring and troubleshooting devices
Input/output devices
Plug and play devices
Configuring and troubleshooting printing
Troubleshooting TCP/IP
TCP/IP networking
Windows 7 desktop application support
Remote Assistance
Office installation and configuration
Installing Microsoft Office
MS Office templates and add-ins
MS Office configuration (Excel ,Word, Power Point, Access)
Outlook configuration:
Setting up Microsoft Outlook
Managing E-mail
MS Outlook data protection
Installation and configuration of standard applications
Windows Server 2003 Admin
Introduction to networking & its Components
Introduction to Active Directory
Active Directory Installation
Active Directory Administration Tasks & Tool
User Account Administration:
Creating User Profiles
Group Account Administration:
Creating & deleting different Groups:
Organization units Concepts
adding & deletion of computer accounts
Sharing & securing file system
Managing NTFS Permissions
Configuring & Deploying a Name Server
Creating a DHCP Infrastructure
Types of Server backup & restore |
Windows Server 2008 Admin
Introduction to Windows Server 2008 Edition
Upgrading Windows 2003 to 2008
Configuring Read-Only Domain Controllers
Configuring Operations Masters
Identifying Operations Masters
Configuring Group Policy Objects.
Managing Software Updates
Understanding and Installing Active Directory Rights
Management Services
Installing & Configuring the Web Server (IIS) Role
Active Directory Certificate Services and Public Key Infrastructures
Windows Server 2008 Backup Recovery Modes
Windows 2008 server terminal services for application
Publishing Applications with TS RemoteApp
Configuring Server Storage
Cisco Router & Switch Configuration
Introduction to Cisco Routers & Switch
Cisco Router Boot Process
Routing Protocol Configuration
Backup and Restore
Cisco Router Boot Process
Understanding Configuration Registers
Routed and Routing Protocols
Introduction to RIP, IGRP & OSPF
Introduction to EIGRP
Introduction to VLAN & Switching & Basic Switching Commands
Linux System Admin
Introduction to Open Source Software
Installation of LINUX OS
Linux File System
Redirectors
Introduction to Linux Process Chaining,
Bash Shell Scripting,
Disk Management,
User management,
Process Management
Linux Networking
Unix Backup Tools
Linux Job Scheduling
Microsoft Exchange Server 2010 Admin
Introduction to Messaging and Exchange 2010
Installation of Microsoft Exchange 2010
User and Group Administration
Introduction to Client Applications of Exchange.
Exchange Recipient Management.
Outlook Configuration
Virtualization & Cloud Computing
Introduction to Virtualization
Introduction to Virtualization with VMware
Architecture of ESX and ESXi
Introduction Virtualization with Citirx
Introduction of Cloud Computing
Desktop Security and Data Recovery
Introduction to Firewall, VPN, IPS
Desktop and Perimeter Security
Anti Virus
Email Recovery - Outlook Express , Outlook Mail
File & Data Recovery using standard Tools
PC optimisation tools - Temp files, Cache
Remote Infrastructure Management Overview & ITIL Awareness
Mentoring Sessions & Final Assessment |